Through the University of Toronto School of Continuing Studies and delivered in an accelerated format (16 online sessions over 12 weeks), this course focuses on the full spectrum of roles and responsibilities of a facilities manager. It covers basic concepts of leadership and change management, using effective communication, negotiation, team work, and conflict resolution. It also covers key business processes, real property assets and technological and knowledge resources. You'll learn how to manage risks and security, ensure business continuity and use technology in ways that are sustainable and smart. Other key topics include budgeting, capital planning, energy management and benchmarking.

​

This course will cover:

• Acquire fundamental tools of strategic planning, financial and project management, operations and maintenance, and accommodation planning.

• Understand legal and regulatory issues that affect the built environment.

• Manage multi-disciplinary teams through strong communication, negotiation and conflict resolution.

• Maximize the use of data and information management.

​

Other key topics include budgeting, capital planning, energy management and bench marking. Acquire fundamental tools of strategic planning, financial and project management, operations and maintenance, and accommodation planning. You will be able to maximize the use of data and information management.