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Senior Director, Facility Management, Building & Transportation Services

Holland Bloorview Kids Rehabilitation Hospital


Thank you for your interest in this important opportunity. This Executive Brief contains an overview of Holland Bloorview Kids Rehabilitation Hospital, an outline of the Senior Director, Facility Management, Building & Transportation Services position, and an ideal candidate profile. Also included is an overview of the search process and some general guidance for candidates.

Some of the material may be subject to change. We will do our best to keep you informed of any new developments over the course of the search.

Additional information about Holland Bloorview can be found at We encourage you to visit the website. 

General Position Description

Reporting to the Vice-President, People, Corporate Innovation and Services, the Senior Director Facility Management, Building and Transportation Services will plan, coordinate, prepare and set the goals and objectives for all Building Services, Transportation, Security and Biomedical Engineering departments. You will collaborate directly with decision makers throughout the hospital on any issues related to facility management. As required, you will liaise with various external regulatory and government agencies (Ontario Hospital Association, Ministry of the Environment, City of Toronto, etc), and manage relationships with community representatives on all Facility Management related matters.

This position plays a critical role in creating and promoting a safe environment for client, families and employees.

Strategic Management

  • Implement and monitor measures to minimize professional risk and ensure regulatory compliance

  • Develop departmental policies and procedures

  • Assist on various teams as required for Accreditation, including Physical Environment, Emergency Preparedness, Leadership and Infection Control

  • Ensure direct report staff are trained and ready for Accreditation

  • Identify and implement initiatives to improve efficiency and effectiveness of service delivery

  • Provide education on new technology and processes to evaluate and provide the most efficient solution to benefit the Hospital’s mechanical and electrical operation

  • Prepare customer surveys to measure service performance

  • Formally evaluate performance of staff, suppliers and contractors, taking remedial action as required

  • Ensure departments are equipped for and maintain safe operations at all times; PPE, spill kits and workspaces are monitored for use; hazardous/flammable materials are properly used and stored at all times

  • Partner with BRI and the contracted architects and construction management firm to execute the 10,000 square foot addition and 17,000 square foot renovation

  • Establish and annually update capital equipment update and life cycle planning for HVAC and Biomedical equipment

  • Monitor condition of building envelope systems with in-house staff and external experts; take action as required and plan for future system PM, improvements or replacements

Departmental Operations

  • Communicate expectations and act as a liaison between Vice-President and direct report department staff

  • Coach, mentor and develop staff, providing day-to-day direction, guidance and feedback

  • Formulate action plans for the professional development of staff

  • Authorize actions for hiring and managing direct reports

  • Prepare required job descriptions and updates as required

  • Manage employee performance; show ability to follow through with the required processes necessary up to and including progressive discipline

  • Oversee the allocation of staff assignments, monitor workload requirements and service delivery quality

  • Recommend the acquisition of new technologies and/or equipment that impact a broader span of service support/patient-care areas

  • Oversee the resolution of customer issues for direct report departments

  • Resolve diverse staff and operational issues that impact across several departments/programs

  • Exercise judgment on the more sensitive and broadly impacting decisions within the department

  • Provide first level response to unexpected occurrences/emergencies and take appropriate action. This includes medical gas piping systems (medical air, oxygen, vacuum, etc.), emergency power, heating/cooling/ventilation for facility; domestic water distribution, fire protection systems, biomedical devices, pest control, transportation and grounds

  • Maintain green roof, all terrace planting locations and terrace irrigation

  • Maintain physical property to ensure AODA compliance, including space planning, renovations and minor repair projects

  • Monitor external irrigation system operation, schedule and maintenance; oversee annual start-up and shut down

  • Set strategies to improve preventative maintenance to reduce unplanned downtime

  • Maintain and continuously upgrade a comprehensive computerized maintenance management program; the development of plans and procedures to enhance reliability of critical systems and to improve longevity of equipment

  • Liaise with other departments, introduce new services to be provided, negotiate requested services, problem solve, respond to complaints, follow-up when subordinates have been unsuccessful, or issue is extraordinary

  • Maintain current work order systems to ensure all demand work is completed in a timely and efficient manner to the satisfaction of our clients, staff and families

  • Solve day-to-day problems and respond to departmental and Hospital wide contingencies

  • Ensure Quality Assurance targets are set and met by all departments; participate in inspections and oversee corrective actions

  • Ensure Transportation Department maintains all licensing, safety requirements, preventive maintenance and daily circle checks of all hospital vehicles used for client transportation

  • Develop quality assurance programs with meaningful indicators for all Facility Management departments; benchmark with peer facilities for operational comparisons in all areas, including human resources, PM and energy consumption

  • Manage Linen contract with external supplier; oversee management of linen service managed by Environmental Services

  • Oversee recycling and waste management programs; ensure contracts are in place and hospital programs are current with Ministry of Environment legislation

  • Support all emergency management and contingency team efforts

  • Maintain pool operator’s certification; ensure pool maintenance meets/exceeds Toronto Public Health standards; ensure equipment and water chemistry is maintained 24/7

  • Ensure all current IPAC and CSA standards for health care are followed for all daily maintenance and renovation projects performed by Facility Management staff.

  • Ensure parking control equipment and pay stations are maintained under contract; monitor parking lot structural integrity for safety, including lighting, signage, catch basin operation, asphalt, markings, curbs and sidewalks

  • Ensure Life Safety systems are maintained, tested, inspected and remain current with various standards such as CSA, TSSA, Building Code, etc.

  • Maintain accuracy of Fire Safety Plan; ensure annual fire system 3rd party testing is completed; lead annual Toronto Fire Services inspection and vulnerable occupancy drill; ensure compliance with required monthly code red drills.

  • Work with Sodexo Environmental Services Manager to ensure cleaning standards, cleaning products and procedures are in compliance with all IPAC and Accreditation standards for hospital cleaning, disinfection and infection control

  • Assume direct responsibility and accountability for daily operations in Building Services, Transportation, Mail Room and Therapy Equipment PM

  • Oversee contracted services and ensure high standards for Environmental Services cleaning, Security services, Grounds Maintenance and Biomedical Services (contracted with The Hospital for Sick Children)


Financial Planning & Control

  • Plan and forecast annual budgets for Facility Management departments, utility consumption & costs; water/sewer consumption & costs

  • Plan and submit annual capital budget for Facility Management purchases

  • Assist Finance and Purchasing in reviewing all capital requests for the hospital

  • Investigate energy improvement initiatives for reduction of annual utility budget; calculate cost analysis of energy sources to ascertain the viability of energy improvement projects

  • Work with energy contractors to maintain economic benefits of group purchasing for hydro and natural gas

  • Implement approved long range capital renewal projects

  • Review and analyze monthly reports from finance, follow up on any variances and take appropriate corrective action

  • Review departmental structure with a view to maximizing efficiencies, looking at alternative measures to reduce costs, and considering new methodologies to improve service

  • Ensure contracts reviewed prior to renewal for quality, effectiveness, value and competitive pricing

  • Submit infrastructure projects to the Ministry for approval. Once the project is approved, ensure it meets with guidelines set by the Ministry; is completed on time and rebates are paid to hospital in a timely manner

  • Provide statistical trend analysis for utility consumption

  • Approve invoices and prepare tenders for maintenance contracts; review contracts and make recommendations as required for cost, content and length


Departmental & Stakeholder Communications

  • Prepare reports and memos for internal department communication, hospital personnel and various committees on Facility Management issues

  • Provide appropriate documentation for external business, various regulatory and government agencies as required related to Facility Management

  • Participate in meetings and committees (e.g., JHSC, risk management, senior management team, infection control, space planning, etc.)

  • Complete reports as requested by Vice-President (e.g. monthly, variance, annual operating plan, etc.)

  • Manage relationships with community representatives on Facility Management issues, in conjunction with hospital communications team

  • Network with other hospitals/sites and organizations to build professional relationships

  • Establish relationships with knowledge experts in other service areas

  • Manage collaborative relationships with front line staff and volunteers across different functional system portfolios

  • Submit all required data to Ontario Hospital Association, Ministry of the Environment, City of Toronto and Federal agencies with respect to energy consumption, landfill waste, biomedical waste & recycling production and strategic energy initiatives


Special Projects

  • Manage projects of smaller renovations; prepare specifications, tenders, assign contract and oversee implementation of project

  • Manage system to ensure all renovation hot work and confined space permits for safety and insurance compliance prior to any construction work commencing in the facility

  • Assist with space planning, space assessments, furniture removals/reconfigurations; maintain accuracy of facility drawings

  • Assist with network design, HVAC, lighting and accessibility considerations

  • Commission new equipment to establish performance data

  • Monitor preventative maintenance and work order systems; expand systems as new equipment is purchased

  • Implement energy conservation projects to reduce energy consumption, dependence and cost

  • Pursue funding and rebate opportunities from Toronto Hydro, Enbridge and other suppliers



  • University degree in facilities management, engineering or business administration or other relevant disciplines, Master’s degree preferred

  • A required understanding of Public-Private Partnerships (P3, PFI, AFP, DBFM, etc.)

  • PMP or Facilities Management practitioner (FMP) Designation, strongly preferred 

  • Minimum of ten (10) years’ Facilities Management experience

  • Minimum of ten (10) years’ experience managing staff including recruitment, performance management, and training  

  • Contract management and project management knowledge and experience

  • Knowledge of construction, design and facilities management

  • Knowledge of PIDAC and ORNAC regulations, CSA and OBC standards related to building operation and renovation projects

  • Knowledge of contract law, language, and contract documents 

  • Analytical skills to assess client requirements and determine approaches 

  • Ability to present recommendations, negotiate, and gain agreement in order to problem solve 

  • Experience with the administration of a large operating budget ($5M+) 

  • Strong time management skills with ability to coordinate multiple issues simultaneously and prioritize demands 

  • Customer service and interpersonal skills to establish and maintain relationships

  • Oral and written communication skills to foster cooperative relationships

  • Working knowledge of Collective Agreements, the Labour Relations Act, and Employment Standards Act 

  • Knowledge of Occupational Health and Safety Legislation

  • Proficient in the Microsoft Office Suite

  • Ability to work effectively and efficiently under pressure/stressful conditions


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